my name is Jessica. I moved from Beirut, Lebanon to San Francisco 4 years ago. I document the learnings that come with transitioning, and some personal growth experiences.
Thursday, August 19, 2010
View from The Front Desk
"Excuse me Miss, how can we help you?" said Paula the hotel receptionist with a graceful and confident voice to the teenage model-looking brazilian girl walking into the hotel all confused and shy.
It didn't take me long to understand that this 18-year-old gorgeous Brazilera was performing special services to the 40-year-old business man who is the hotel's old customer.
My new friends at the reception were very categorical about the situation: "we try to control this high-end service, and we are obliged sometimes to manage it especially when the guest brings his wife one time, his mistress the other and a paid woman the third time".
Asking how they manage it, they said they avoid acting as if they know the guest well in front of the wife, they avoid any questions some suspicious wives tend to ask.
Minutes later, a young man walks in straight to the front desk. I can assure you he is the best looking brazilero i have yet to see. Tall, dark black hair, green big eyes, beautiful Lanvin scarf perfect shape to say the least. I quickly asked Paula who he were "oh he is one of Mr. Garcia's boyfriends a 70 year old Argentinian guest!". I think i felt shocked but happy about the answer which reminded me that perfection is still a myth even in Brazil.
While some guests were screaming because the room number was not their lucky number which should end with a 3, complaining about the hotel car that was seconds late and as usual wining about the lack of upgrade i couldn't but think of patience: a quality undervalued especially given the salaries these poor receptionists receive.
Tomorrow - View from under the sheets: A day at the Housekeeping
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